Really‼Really‼Fresh Graduates are welcome to apply!If you have Customer Service experience, don't miss this opportunity!
Job DetailsEducation: SPM or above
Fresh Graduates are welcomeCustomer Service / Call Centre experience is an advantageLanguage: M@ndar1n + EnglishWorking Hours: Rotational ShiftJob Scope: Handle customer enquiries related to hotel bookings, reservations, payments and travel-related issue
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Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Manage and coordinate of activities related to warehouse, material movement and inventory. Ensure that the stock is sufficient for production usage.
Coordinated with CDS, Customer, government agency & freight forwarded on shipment detail, requirement and ensure the shipment is without any delay.
Receiving shipments and signing paperwork upon receipt. Inspect and record shipment with incoming raw material or products, ensure incoming shipment content is undamaged & unloading packages or goods and verify packages according to Purchase Order (PO), Delivery Order (DO) , Packing List and invoices (quantity, quality, price etc.).
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Assist in delivering to site, installation, testing and commissioning of equipment for project awarded.
Provide technical back-up service to the Company, which shall include installation, testing, commissioning and maintenance of the systems as well as provide any technical support to clients as and when is required.
Provide immediate superior with timely and accurate weekly and monthly performance report.
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Co-own and pursue outcomes alongside assigned, empowered self organized teams (such as pods and work package teams) in an agile work environment with a fluid resourcing model (i.e., assignment to one or more teams that can change over time, contribution to work packages on local and international level)
Contribute expertise in digital marketing and product strategy development to create a cohesive customer experience across all touchpoints
Lead comprehensive marketing efforts, including market analysis and market research that informs both traditional and digital channels.
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Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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Develop, own, and maintain a comprehensive Material Management Plan for assigned projects, linking every purchase requirement to project need-by dates, supplier lead times, approval cycles, and logistics milestones.
Collaborate with Project Managers and Engineering teams to align procurement activities with project schedules and engineering release plans.
Plan procurement timing by considering supplier lead times, internal approval processes, and transportation requirements to support project delivery goals.
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Prepare and consolidate monthly results (Management / Flash / Forecast) at standard costs
Collate and compile information and prepare budget of dedicated activity for Assistant Manager’s review. Involve in the yearly budget preparation and quarterly revisions
Prepare Gap analysis report between actual and estimates in relation with analytic control. Validate and perform 1st level of business analysis and carry out investigation appropriately and highlight to Assistant Manager/Finance Manager on any anomalies or significant deviation / trend noted
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Ensuring focus on understanding customer demands & pain points, and solving of customer problems to improve customer satisfaction and increase customer loyalty.
Ensure Project is executed and delivered as per customer expectations.
Coordinate the purchase of equipment, material and services in a timely and efficient manner based on the contractual schedule and project specifications.
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Brainstorm and execute creative social media campaign ideas across platforms including LinkedIn, TikTok, Instagram, and YouTube Shorts.
Translate complex cybersecurity topics (e.g., phishing awareness, data privacy, threat intelligence) into simple, entertaining, and digestible content for diverse audiences.
Maintain a consistent social media content calendar and assist in community engagement (responding to comments, trend-jackings).
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