Be accountable for ongoing client satisfaction by ensuring their needs and expectations are met through service excellence; act as the point of contact for escalated client issues and ensure they are resolved; participate in weekly/monthly oversight calls.
Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas .
Manage risks by proactively identifying potential issues and mitigating them; ensure satisfactory audit results and train team continuously on accurate operational procedures.
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A leading asset servicing banking group in Malaysia seeks a Manager for Financial and Regulatory Reporting to oversee a Fund Accounting team. The role involves ensuring operational accuracy, compliance with audit requirements, and fostering team development. Ideal candidates should have 6-10 years of financial reporting experience, strong leadership and communication skills, as well as a Bachelor’s Degree in a relevant field.
The position promises a dynamic work environment and competitive rewards.
Acting as a ‘checker’ to the Fund Accounting team, to produce consistent and accurate prices for your allocated funds, meeting tight deadlines within service level agreements (SLA)
Manage feedback to/from departments that will have input into net asset value (NAV) deliverables to ensure client deliverables and quality standards are met.
Supervisor will be the first escalation point for Oversight/Client and Fund Accountants in providing technical support and advice.
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Project Management - Write and/or assist with writing all types of deliverables, as a project manager or contributor, linked to project management (schedule, statement of requirements, test specifications, etc.), change management or trainings (facilitate internal or external training, write training materials and, in some cases, write exams and their answer keys, etc.)
User assistance and support - Provide assistance and support to his/her team and to any other CACEIS unit in the framework of one-off or recurring events (implementation of new products or services, complex portfolios, seasonal activities, temporary assignment, etc.)
Production tracking - May monitor the proper integration of flows or production activities through appropriate applications and handle corrective actions and alerts if there are malfunctions.
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Lead employees using performance management, manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures.
Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Operations controls are appropriately implemented.
Support and ensure integrated approach with the segment strategy, new product development and relationship management counterparties, client service professionals and oversight.
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Lead the team in ensuring clients are provided with timely, accurate, and efficient processing of all Corporate Action events and associated daily entries. The team must ensure the client/ investor is notified and/or paid correctly & timely.
Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas .
Manage risks by proactively identifying potential issues and mitigating them; strive for satisfactory audit results and train team continuously on accurate operational procedures.
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Lead the team in ensuring clients are provided with timely, accurate, and efficient processing of all Corporate Action events and associated daily entries. The team must ensure the client/ investor is notified and/or paid correctly & timely.
Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas . • Manage risks by proactively identifying potential issues and mitigating them; strive for satisfactory audit results and train team continuously on accurate operational procedures.
Build a high performance team by hiring, training and developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi-annual basis; ensure Business Recovery Planning is conducted and tested on a regular basis.
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Execute the Enterprise Operations Risk Management (EORM) Framework limited to specific programs in order to determine and report an independent point of view of the “Operational Risk Profile” , and escalate issues as required.
Challenge the business on their understanding of the risks and adequacy of the controls, inclusive of proactive risk management.
Review and provide assurance that the Operational Risk management practices in their respective businesses are effective, meet CACEIS’s enterprise level requirements, and are followed consistently across the business.
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Responsible for the management of the Fund Distribution Services teams within the department.
To ensure timely delivery of departmental projects – mainly (not limited to) related to the transition of core operating platform, onboarding of new business and clients to achieve CACEIS Operating Model without services disruption.
To ensure delivery of the services to internal and external clients within prescribed timeframes with a high level of quality
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Responsible for the management of the Fund Distribution Services teams within the department.
To ensure timely delivery of departmental projects – mainly (not limited to) related to the transition of core operating platform, onboarding of new business and clients to achieve CACEIS Operating Model without services disruption.
To ensure delivery of the services to internal and external clients within prescribed timeframes with a high level of quality
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Responsible for the management of the Fund Distribution Services teams within the department.
To ensure timely delivery of departmental projects - mainly (not limited to) related to the transition of core operating platform, onboarding of new business and clients to achieve CACEIS Operating Model without services disruption.
To ensure delivery of the services to internal and external clients within prescribed timeframes with a high level of quality
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