Candidate must possess at least a Professional Certificate, Diploma , Advanced / Higher / Graduate Diploma or Certificate in IT related field or equivalent
Acting as the 2nd line to identify, resolve and develop solutions to complex queries and systemic Operational problems which cannot be resolved by the Level 1 helpdesk team.
Playing a key role in identifying areas of improvement across S2P processes.
To provide timely and relevant customer feedback and status update be it via the case management tool, email or Microsoft Teams chat.
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