Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Support the deployment, integration, and lifecycle management of AI/ML solutions within Engineering IT platforms, engineering applications, and enterprise workflows
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Handling incident and service request: Manning of Hotline and email escalations, responding within stipulated SLA Validating contracts via serial numbers against system for CISCO Products
Regional Support: Act as the primary escalation path during local office hours for tools managed by the global team (including Slack, Google Workspace, Jamf, and Intune).
Deploy and configure cloud services, apply governance and security controls, optimize resource usage to achieve higher cost efficiency, and ensure environments comply with enterprise standards.
Establish and implement the IT infrastructure roadmap in an efficient and timely manner. Conceptualize, evaluate, implement and maintain IT infrastructure strategies, plans, and priorities for a comprehensive organizational wide program.
Responsible as a first contact (Level 1 support) to handle any phone call and email from sales agents all over Malaysia regarding to their application issue. Only supporting Malaysia region..
Engineers to be part of Engineering IT team teams and are expected to learn various engineering tools implemented on different projects, flow & associated technologies on the job. The Engineer will work with experienced application administrator who will continually help and guide them during this learning process. Engineering tools implemented on different projects used by engineers are for analysis, designing and developing 3d model. These are from multiple software vendors such Hexagon, AVEVA, Bentley, Autodesk, Aspentech and so on. Engineering IT team manages all these tools and give support as per project requirement.
Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.