Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Develop, maintain, and operationalise the GRC framework, including policies, standards, and procedures across IT, information security, and broader operational risk domains.
Ensure governance documentation is current, version-controlled, and aligned with relevant regulatory and industry standards (e.g., Securities Commission's GTRM, ISO 27001, NIST CSF, PDPA).
Drive adoption of policies through training, communication, and stakeholder engagement.
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Working as liaison between vendors and the Company
Providing specialized consultative service and implementing, driving and maintaining vendor programs, marketing, and training; review and negotiate terms of vendor contracts and communicate with vendors regarding day-to-day matters
Building and maintaining positive relationships with vendors
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Plan, lead, and manage IT audit engagements, including defining scope, risk assessment, and audit program design.
Evaluate IT General Controls (ITGC), Cybersecurity, Enterprise Resource Planning (ERP) systems such as SAP S/4HANA, cloud systems and other digital platforms.
Review IT policies, procedures and controls against recognized standards and good practices, including ISO 27001, ISO 20000 and the National Institute of Standards and Technology (NIST) frameworks.
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Manages demand through spend planning and strategic acquisition of IT Consulting Services, IT Hardware, Software Maintenance, Software as a Service (SaaS), Cloud Hosting and telco services.
Supports Regional IT projects and initiatives by driving the Procurement process to ensure the acquisition of goods and services are aligned with the company objectives and strategies.
Conducts e-sourcing activities (i.e. RFPs/RFIs) to find the best fit and generate savings opportunities.
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Develop and maintain a technological roadmap for business applications and infrastructure responding to business needs and aligned with the IT Group strategy
Manage the project portfolio in conjunction with the business and apply appropriate project governance
Drive IT service excellence both for applications and infrastructure in a matrixial global environment
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Regional IT Team Lead: Lead the regional SAP O2C IT team through all phases of the S/4HANA rollout, from blueprint and design to testing, deployment, and post-go-live support. This includes resource management, task assignment, and ensuring alignment with the global project timeline and objectives.
Solution Design & Configuration: Drive the design of the SAP SD module within the region, aligning with global templates while accommodating specific requirements. This includes order management, pricing, delivery processing, billing, and integration with other modules like FI/CO, MM, and PP. Please make sure solutions follow best practices and optimize business processes.
Testing & Quality Assurance: Oversee all testing activities within the region, including unit testing, integration testing, user acceptance testing (UAT), and regression testing. Develop test scripts, coordinate testing resources, and manage defect resolution to ensure a high-quality solution.
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Act as first-level support for application users, including troubleshooting transaction errors, posting issues, workflow rejections, access problems, and basic configuration.
Log, document, and track all application-related issues; escalate unresolved cases to supervisor, manager, or vendor with clear error logs and reproduction steps.
Assist with user account setup, access control, and segregation of duties.
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Attending to phone calls, self-service tickets and emails relating to business issues and to escalate issues appropriately using hierarchical and functional escalation guidelines.
Monitor and ensure audit trail of all incidents/cases logged through the use of required tools. Manage incidents/ tickets ensuring speedy resolution within the SLA's timeframe.
Prepare reports and statistical analysis of data mined and gathered from the ticket logging and tracking system.
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Support the planning and execution of AI and semiconductor initiatives, including workshops, business matching, ecosystem engagements, and industry programmes under AI Connect
Assist in coordinating with innovators, technology companies, corporates, universities, research institutions, investors, and ecosystem partners.
Support ecosystem-building activities such as industry dialogues, workshops, showcases, networking sessions, and technology engagement programmes.
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