Create and Document a Client Architecture Plan: that outlines key areas for discovery in a templated and programmatic manner, for a subset of WWT’s Customers. Update this plan quarterly.
Provide first-line technical support to employees by troubleshooting and resolving hardware, software, and device issues (desktops, laptops, printers, and mobile devices) promptly to minimize downtime
Conduct workshops with business, risk, compliance and technology stakeholders to capture requirements and define future-state technology risk processes.
Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Test Management Office (TMO) Coordination: Support the Test Management Office by coordinating testing activities across ERP programs, including test schedule coordination, milestone tracking, quality dashboards, test metrics, and stakeholder communications.
Process Research and Improvement: Research and evaluate existing manual processes within the payroll validation tool to identify opportunities for enhanced overtime validation automation and intelligent reporting.
Support franchisees and BMUs in planning and executing restaurant technology rollouts, including readiness, sequencing, dependencies and execution risks.
Provide strategic technical oversight and governance for external partner relationships (including MSPs, ISPs, and hardware providers), ensuring seamless integration, operational continuity, and alignment with corporate IT standards.