Support customer experience operations by managing enquiries and feedback and complaints across multiple channels including phone and email and Goodays and Zendesk and food delivery platforms
Ensure timely issue resolution and accurate documentation and positive customer interactions while contributing to service excellence and smooth day-to-day operations across the Malaysia and Singapore markets
• Handle customer enquiries through phone calls, outbound calls, live chat and email• Assist customers with enquiries related to products, services, policies and procedures• Identify customer concerns and provide appropriate solutions• Handle customer complaints professionally and patiently• Update customer information and case details accurately in the system• Follow up on customer cases when required• Maintain a high standard of customer service and customer satisfaction
As a Recovery Officer, you will be responsible for managing assigned customer accounts, conducting collection activities, negotiating repayment arrangements, and achieving individual and team collection targets. This role is suitable for individuals who are confident in communication, motivated by performance, and interested in building a career in the financial recovery industry.
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
As a Recovery Officer, you will be responsible for managing assigned customer accounts, conducting collection activities, negotiating repayment arrangements, and achieving individual and team collection targets. This role is suitable for individuals who are confident in communication, motivated by performance, and interested in building a career in the financial recovery industry.
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
As a Recovery Officer, you will be responsible for managing assigned customer accounts, conducting collection activities, negotiating repayment arrangements, and achieving individual and team collection targets. This role is suitable for individuals who are confident in communication, motivated by performance, and interested in building a career in the financial recovery industry.
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
As a Recovery Officer, you will be responsible for managing assigned customer accounts, conducting collection activities, negotiating repayment arrangements, and achieving individual and team collection targets. This role is suitable for individuals who are confident in communication, motivated by performance, and interested in building a career in the financial recovery industry.
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
As a Recovery Officer, you will be responsible for managing assigned customer accounts, conducting collection activities, negotiating repayment arrangements, and achieving individual and team collection targets. This role is suitable for individuals who are confident in communication, motivated by performance, and interested in building a career in the financial recovery industry.
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
As a Recovery Officer, you will be responsible for managing assigned customer accounts, conducting collection activities, negotiating repayment arrangements, and achieving individual and team collection targets. This role is suitable for individuals who are confident in communication, motivated by performance, and interested in building a career in the financial recovery industry.
Communication Skills
Negotiation Skills
Customer Service
Debt Collection
Debt Recovery
Telephone Etiquette
Problem Solving
Time Management
Target Driven
Interpersonal Skills
Data Entry
Computer Literacy
Account Management
Record Keeping
Teamwork
• Handle customer enquiries through phone calls, outbound calls, live chat and email• Assist customers with enquiries related to products, services, policies and procedures• Identify customer concerns and provide appropriate solutions• Handle customer complaints professionally and patiently• Update customer information and case details accurately in the system• Follow up on customer cases when required• Maintain a high standard of customer service and customer satisfaction
• Handle customer enquiries through phone calls, outbound calls, live chat and email• Assist customers with enquiries related to products, services, policies and procedures• Identify customer concerns and provide appropriate solutions• Handle customer complaints professionally and patiently• Update customer information and case details accurately in the system• Follow up on customer cases when required• Maintain a high standard of customer service and customer satisfaction