Role Overview

The Senior Client Servicing (AM) plays a key leadership role within the client servicing team, bridging strategic thinking with day-to-day execution. This position requires a confident, proactive, and solutions-driven individual who can manage clients, guide internal teams, and ensure projects are delivered smoothly and effectively.

The role also focuses on strengthening client relationships and maintaining project momentum. A Senior Client Servicing Executive is expected to demonstrate sound judgment, professionalism, and leadership while upholding the agency’s standards of service and collaboration.

Key Responsibilities

Client Relationship Management

Be the primary point of contact for clients, fostering strong, trust-based partnerships.
Understand client goals, challenges, and expectations, translating them into actionable project objectives.
Maintain consistent, proactive communication to keep clients informed, engaged, and delighted.

Project Execution and Oversight

Manage end-to-end project execution, ensuring all deliverables align with agreed-upon timelines, budgets, and quality standards.
Collaborate seamlessly with designers, writers, and other creative teams to deliver top-notch results aligned with client expectations.
Identify potential risks early, providing solutions to keep projects on track and avoid disruptions.

Presentations, Reporting, and Feedback

Develop and present engaging project updates, proposals, and final deliverables to clients.
Lead client meetings, effectively communicating key milestones, progress, and results.
Gather and incorporate client feedback into future project planning to ensure continuous improvement.

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Senior Client Servicing Executive (Account Management)

Operations - Executive Assistant