Maintain a comprehensive and up-to-date Obligations Register covering all applicable laws, regulations, licenses, and permits relevant to the business.
Monitor and manage all branch-level licenses and approvals, ensuring timely renewals and compliance with operational requirements.
Assess regulatory developments and translate them into actionable business impact and remediation plans, in collaboration with Legal and relevant stakeholders.
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Provide expert-level IT security advisory for business initiatives, systems implementations, and operational processes to ensure alignment with security policies and risk appetite.
Review and assess IT change requests, vendor solutions, technology initiatives and third-party controls for security risks and recommend mitigation strategies.
Lead the planning, execution, and analyse cybersecurity simulation exercises (e.g., phishing, smishing) to test and enhance organizational readiness.
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The AVP Strategy convenes and facilitates corporate strategy work plan for the current transformational phase of Impact Integrated. The role bridges the operational business units and departments, Senior Management Team and the Board of Trustees. This is a fixed-term contract of one-year, with the main goal to deliver the first year work plan for Impact Integrated’s 5-Year Strategic Plan (IMPACT 2030).
Business Model Incubation & Strategy Execution- Drive the incubation work plan for new and emerging business models for the Company.- Facilitate product development sprints with business units and departments for monetization.- Develop the necessary models and analysis to help with decision-making, towards achieving sustainable profitability for the Company.- Develop and maintain KPI dashboards and the monthly reporting cadence for Senior Management Team and the Board of Trustees.
Governance & Transformation- Lead the governance design workstreams in relation to IMPACT 2030 work plan.- Manage legal counsel and oversee the execution of legal structures for IMPACT 2030 work plan.- Lead policy development for IMPACT 2030 work plan, and ensure Board endorsement of the full governance framework.- Produce and curate the necessary reporting cadence to align the Senior Management Team and the Board of Trustees in the aspect of Governance.
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The AVP Strategy convenes and facilitates corporate strategy work plan for the current transformational phase of Impact Integrated. The role bridges the operational business units and departments, Senior Management Team and the Board of Trustees. This is a fixed-term contract of one-year, with the main goal to deliver the first year work plan for Impact Integrated’s 5-Year Strategic Plan (IMPACT 2030).
Business Model Incubation & Strategy Execution- Drive the incubation work plan for new and emerging business models for the Company.- Facilitate product development sprints with business units and departments for monetization.- Develop the necessary models and analysis to help with decision-making, towards achieving sustainable profitability for the Company.- Develop and maintain KPI dashboards and the monthly reporting cadence for Senior Management Team and the Board of Trustees.
Governance & Transformation- Lead the governance design workstreams in relation to IMPACT 2030 work plan.- Manage legal counsel and oversee the execution of legal structures for IMPACT 2030 work plan.- Lead policy development for IMPACT 2030 work plan, and ensure Board endorsement of the full governance framework.- Produce and curate the necessary reporting cadence to align the Senior Management Team and the Board of Trustees in the aspect of Governance.
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The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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