Support supervisor in products pricing complying with GETB's Product Pricing Policy and aligning with regulatory requirements and risk management frameworks.
Prepare pricing assumptions, Product Development Committee presentation materials, Product Pricing Review Template, sample cash flow breakdown, Product Documentation to BNM and other pricing related documents.
Ensure product designs are in accordance with regulations and guidelines.
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Design and develop high-quality learning programs, including e-learning modules, workshops, and blended learning experiences that drive learner engagement and knowledge retention; and simultaneously lead the development of comprehensive training programs by conducting training needs analysis, designing curricula, and evaluating the impact of training initiatives (eg. ROI, number of activated agents etc).
Design and develop engaging e-learning modules, workshops, and/or blended learning experiences with minimum of two (2) new e-learning modules and two (2) new hybrid or workshop / physical training programs yearly as deemed fit.
Responsible for creating and delivering the end-to-end process in module / program design and development together with certifying sufficient training successors.
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Continuously review and document end-to-end billing and collection processes, business rules, controls and SOPs to improve efficiency, accuracy and scalability.
Identify automation, digital-payment and straight-through-processing opportunities that improve collection success rates, reduce manual intervention and strengthen controls.
Develop business requirements, assess solution designs, support user acceptance testing, manage operational readiness and provide formal business sign-off within delegated authority.
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Assists in drafting of product write up and other product documents/collaterals.
Ensures accuracy in the documents submitted and presented under Product Management.
Assists in planning and coordinating end-to-end product development activities, including providing requirements and information for projects related to product management.
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Manage and oversee daily operations for Group Business onboarding processes.
Ensure timely processing of new business submissions, renewals, member movements, servicing requests, billing, contribution collection, and scheme maintenance activities.
Monitor service delivery against agreed turnaround times, service standards, and operational KPIs.
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Manage and monitor all group business submission and billing related process within the service standard and ensure all processes are done prudently and in accordance with all regulatory and corporate requirements.
Maintain quality service by enforcing quality and customer service standard, analyzing and resolving problem. Identifying trends, recommendation system improvements.
Continuously review and update/ document the administrative rules and processes for effective and efficient operation of the department
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