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Guest Service Agent Jobs in Federal Territory - September 2026 - Urgent Hiring
Showing 46 jobs results for
"guest service agent"
in Federal Territory
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Manage Alert
Undisclosed
KL City
- Assist guests with check in and checkout, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures ...
Posted
25 days ago
Undisclosed
KL City
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
- A positive attitude and a genuine passion for providing exceptional guest service.
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Posted
25 days ago
Undisclosed
Taman Wilayah Selayang
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
23 days ago
Undisclosed
KL City
- Welcome guests warmly and assist with check-in and check-out procedures efficiently.
- Ensure all guest information, billing instructions, and payment methods are accurately updated in the system.
- Handle room reservations, amendments, cancellations, and special requests. ...
Posted
16 days ago
MYR1,800 - MYR2,500 Per Month
KL City
- Welcome guests as they arrive at the hotel.
- Check guests in and out, ensuring a smooth process.
- Provide information about hotel services, facilities, and policies. ...
Posted
16 days ago
Undisclosed
Taman Wilayah Selayang
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries ...
Posted
a day ago
Sheraton Hotels & Resorts
Undisclosed
KL City
- POSITION SUMMARY
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
25 days ago
Marriott International
Undisclosed
KL City
- POSITION SUMMARY
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
25 days ago
Undisclosed
KL City
- POSITION SUMMARY
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
25 days ago
Undisclosed
KL City
- POSITION SUMMARY
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
a month ago
MYR2,000 - MYR2,000 Per Month
KL City
- Join The Ritz-Carlton Front Office Team - Receptionist
- At The Ritz-Carlton, we believe in creating unforgettable experiences through genuine care and exceptional service. We are looking for Front Office professionals who are enthusiastic, detail-oriented, and dedicated to exceeding guest expectations. If you are ready to build a rewarding career in luxury hospitality, we would love to hear from you.
- - Welcome fresh graduation ...
Posted
4 days ago
Undisclosed
KL City
- POSITION SUMMARY
- Receive, unload, and process deliveries and account for incoming freight based on invoice and receiving reports. Stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, store, ship, and deliver incoming and outgoing department packages and mail. Secure the receiving room and its contents, ensuring safekeeping of packages. Follow all national, state, and local hazardous material shipping guidelines and regulations. Ship all out-going mail and packages. Verify quantity and condition of packages upon receipt prior to delivery to guest. Communicate with guest regarding received packages. Maintain accurate tracking system on all shipping and receiving transactions, including receiving guest signatures for received packages. Communicate with proper management regarding any loss or damage with packages.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. ...
Posted
9 days ago
MYR1,700 - MYR2,200 Per Month
KL City
- Free parking
- Health insurance
- Maternity leave ...
Posted
13 days ago
Lee Equity Sdn Bhd
MYR1,700 - MYR2,200 Per Month
KL City
- Free parking
- Health insurance
- Maternity leave ...
Posted
13 days ago
Undisclosed
KL City
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Minimum 2 years' work experience hotel operations.
- Good problem solving, administrative and interpersonal skills are a must. ...
Posted
13 days ago
Undisclosed
Taman Wilayah Selayang
- Greet and bid farewell to guests in a warm, courteous, and professional manner
- Open doors and assist guests entering and exiting the hotel
- Assist guests with loading and unloading luggage when required ...
Posted
16 days ago
Undisclosed
KL City
- Guest Services: Greet guests warmly, handle check-ins and check-outs, issue room keys, and answer inquiries.
- Reservations: Manage bookings, cancellations, and room assignments via hotel software.
- Administrative Tasks: Process payments and manage billing, answer phone calls, and maintain records. ...
Posted
16 days ago
Undisclosed
KL City
- Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
- Ideally with a university degree/diploma in Hospitality or Tourism management.
- Work experience as a Guest Service Officer within luxury hotels is preferred. Fresh graduates are welcome. ...
Posted
20 days ago
MYR2,000 - MYR2,000 Per Month
KL City
- Join The Ritz-Carlton Front Office Team - Receptionist
- At The Ritz-Carlton, we believe in creating unforgettable experiences through genuine care and exceptional service. We are looking for Front Office professionals who are enthusiastic, detail-oriented, and dedicated to exceeding guest expectations. If you are ready to build a rewarding career in luxury hospitality, we would love to hear from you.
- - Welcome fresh graduation ...
Posted
a month ago
MYR2,000 - MYR3,000 Per Month
KL City
- Welcome guests in a friendly, professional, and courteous manner.
- Assist guests with check-in and check-out procedures.
- Explain spa services, packages, promotions, and membership programs. ...
Posted
9 days ago
Undisclosed
KL City
- Strong guest service and hospitality skills, with the ability to handle inquiries, complaints, and special requests calmly and professionally.
- Solid communication and interpersonal skills, including clear spoken and written English; proficiency in additional languages is an advantage.
- Organizational and time-management skills to coordinate multiple bookings, check-ins, and housekeeping or maintenance schedules. ...
Posted
4 days ago
Undisclosed
KL City
- Diploma/Degree in Hospitality, Hotel Management, Tourism, or related field.
- 1–2 years’ experience in guest relations, Front Office, or customer service.
- Good communication and interpersonal skills. ...
Posted
6 days ago
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