Customer Service
Communication Skills
Phone Etiquette
Scheduling
Data Entry
Problem Solving
Time Management
Interpersonal Skills
Office Software
Attention to Detail
• Handle customer enquiries via phone, email, and live chat• Assist customers with hotel bookings, amendments, cancellations, and related requests• Support customers with refunds, schedule changes, and travel-related enquiries• Deliver professional, empathetic, and customer-focused service• Maintain accurate records of customer interactions and follow-up actions• Adhere to company procedures, workflows, and SLA requirements