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Guest Services Jobs in Wp Kuala Lumpur - September 2026 - Urgent Hiring
Showing 237 jobs results for
"guest services"
in Wp Kuala Lumpur
Never miss any updates for Guest Services jobs in Wp Kuala Lumpur
Manage Alert
Undisclosed
KL City
- POSITION SUMMARY
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
16 days ago
MYR2,800 - MYR4,500 Per Month
KL City
- To handle delivery matters and coordinate with suppliers & customers, prepare shipping documents, arrange delivery to customers etc.
- To handle customer claims issues with suppliers on logistic matters till it is validated.
- To handle purchasing matter such as issue PO to suppliers, coordinate with forwarder to make sure the cargo arrives on time. ...
Posted
16 days ago
MYR2,400 - MYR3,200 Per Month
KL City
- Maternity leave
- Meal allowance
- Opportunities for promotion ...
Posted
17 days ago
Undisclosed
KL City
- POSITION SUMMARY
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
17 days ago
The Gardens A St Giles Signature Hotel And Residences
MYR3,500 - MYR4,500 Per Month
KL City
- Oversee the daily operations of the front office, ensuring a seamless and memorable experience for our guests.
- Manage the front desk team, providing guidance and support to ensure exceptional guest service.
- Address guest inquiries, concerns, and requests promptly and professionally, going the extra mile to exceed expectations. ...
Posted
17 days ago
Undisclosed
KL City
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. ...
Posted
17 days ago
MYR1,800 - MYR2,500 Per Month
KL City
- Greet and welcome spa guests upon arrival at the spa reception counter.
- Conduct brief consultations to understand guest needs and recommend suitable spa treatments, massages, and packages.
- Serve complimentary welcome drinks or amenities according to spa standards. ...
Posted
17 days ago
Marriott International
Undisclosed
KL City
- POSITION SUMMARY
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
17 days ago
MYR2,000 - MYR3,000 Per Month
KL City
- Welcome guests in a friendly, professional, and courteous manner.
- Assist guests with check-in and check-out procedures.
- Explain spa services, packages, promotions, and membership programs. ...
Posted
9 days ago
Undisclosed
KL City
- Manage day-to-day staffing requirements, plan and assign work, and set performance and development goals for team members, providing mentoring, coaching, and regular feedback
- Train team members in compliance with relevant laws and safety regulations, ensuring the team has the tools and equipment to carry out their roles
- Ensure staff are properly trained on systems, security, cash handling procedures, and service and quality standards ...
Posted
21 days ago
Undisclosed
KL City
- To thrive in this role and bring poise and precision to the guest journey, you'll need:
- People
- Financial ...
Posted
22 days ago
Customer Service Representative ( September Hiring) Customer Service Representative ( September Hiring)
TSING DIGITAL TECHNOLOGY SDN.BHD.
MYR3,800 - MYR4,000 Per Month
KL City
- Provide professional customer support through email, live chat, ticketing systems, and other non-voice communication channels.
- Handle pre-sales inquiries, order-related requests, after-sales support, and dispute resolution while ensuring excellent customer experience.
- Assist customers with inquiries related to products, orders, payments, returns, refunds, cross-border logistics, customs, shipping, and tariffs. ...
Posted
24 days ago
Arch Collection Sdn Bhd
MYR2,500 - MYR3,500 Per Month
KL City
- Location: KL City Gallery @ Bangunan Sultan Abdul Samad, Kuala LumpurEmployment Type: Contract Basis
- JOB SUMMARY
- We are looking for a friendly, responsible and customer-oriented Gallery Admission & Visitor Centre Officer to manage visitor admission and assist guests at the Visitor Centre, ensuring a smooth and welcoming experience for all visitors. ...
Posted
25 days ago
EQ, Hotel Equatorial (M) Sdn Bhd
MYR3,000 - MYR3,500 Per Month
KL City
- Always greet and welcome guests promptly in a warm and friendly manner.
- Always thank and give fond farewell to guests conveying anticipation for their next visit.
- Assist guest with table reservation. ...
Posted
25 days ago
Undisclosed
KL City
- Candidates should possess strong Customer Service and Communication skills to interact effectively with diverse customers and team members.
- Candidates should possess Sales capabilities and basic Training skills to drive store performance and support the development of colleagues.
- Candidates should possess Stock Control skills to manage inventory, replenish merchandise, and maintain accurate stock records. ...
Posted
25 days ago
Undisclosed
KL City
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. ...
Posted
a month ago
Undisclosed
KL City
- POSITION SUMMARY
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
a month ago
Lead Host Revenue Management -Hyatt Place Kuala Lumpur Bukit Jalil Lead Host Revenue Management -Hyatt Place Kuala Lumpur Bukit Jalil
Hyatt Place Kuala Lumpur Bukit Jalil
Undisclosed
KL City
- We are looking for a person that is able to thrive and feeds off success and accomplishment. The person accepts performance pressure as something that makes you grow stronger and is able to persevere –knowing that success requires hard work, focus and not easily giving up.
- “Accurate Data and information leads to the uncovering of trends. The reading of trends leads to correct fact based decisions”. The person for this role will need to be able to demonstrate recent experience that justifies this statement.
- Demonstrate proven track record of results for coaching and leading hotel reservations team members to success. We are looking for leaders who have a strong sense of direction, confidence and ability to get things done. The success of this position is determined primarily by business numbers. ...
Posted
a month ago
Lead Host - Safety - Security - Hyatt Place Kuala Lumpur Lead Host - Safety - Security - Hyatt Place Kuala Lumpur
Hyatt Place Kuala Lumpur Bukit Jalil
Undisclosed
KL City
- Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.
- Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.
- Customer Service ...
Posted
a month ago
Undisclosed
KL City
- Stay current with evolving tools, platform updates, and customer happiness best practices.
- Identifies knowledge gaps and proactively builds runbooks without being told.
- As a level 1 Customer Support Consultant, you will play a critical customer-facing role in delivering timely, high-quality technical support to our B2B/SaaS client base. You will manage the full support lifecycle — triaging incoming requests, resolving Level 1–2 issues, escalating complex cases with clear context, and maintaining SLA compliance. Beyond reactive support, you will actively contribute to knowledge base development and collaborate cross-functionally with product and engineering teams to surface recurring issues and drive continuous service improvement. ...
Posted
a month ago
Undisclosed
KL City
- Ideally with a relevant degree/diploma in Hospitality or Tourism Management
- At least 2 years work experience in hotel operations.
- Good customer service, communication and interpersonal skills are a must. ...
Posted
a month ago
The Shakespeare Hotel, Hakuba
MYR1,000 - MYR1,000 Per Month
KL City
- Assist in daily operation: Help with day-to-day tasks in the restaurant assign by the superior.
- Customer Service
- Ordering and Inventory : Manage inventory and assist in ordering supplies. ...
Posted
a month ago
The Shakespeare Hotel, Hakuba
MYR1,000 - MYR1,000 Per Month
KL City
- Guest Check-In/Check-Out: Learn and participate in the guest check-in and check-out procedures, including reservations and payment processing.
- Customer Service: Provide excellent customer service by assisting guests with inquiries, requests, and information.
- Reservation Management: Assist in managing room reservations, cancellations, and room assignment procedures. ...
Posted
a month ago
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