End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed.
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Penyelenggaraan & Pembaikan Kenderaan: Melakukan penyelenggaraan, pembaikan, dan pemeriksaan diagnostik ke atas lori, memastikan semua kenderaan berada dalam keadaan kerja yang optimum.
Pengurusan Armada: Mengurus dan menyelenggara armada, termasuk jenama seperti Honan, Scania, Volvo, dan Fuso, memastikan mereka memenuhi standard keselamatan dan prestasi.
Pemeriksaan Rutin: Melakukan pemeriksaan berkala dan penyelenggaraan pencegahan untuk mengenal pasti dan menyelesaikan masalah sebelum ia menjadi lebih besar.
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Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.
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End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed.
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To ensure the Cell is not constrained due to the lack of technical capability or knowledge
To ensure all maintenance tasks are planned, organized, and executed with the least effort at optimised cost
To transfer knowledge to the Cell teams, and to ensure that the proper level of skills and qualification are successfully deployed Cell to deliver cell team goals and objectives
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Responsible on daily & monthly maintenance activities in facilities especially in electrical and mechanical work (HVAC) in order to improve unit performance & efficiency.
To plan and arrange work schedule with client and technician.
To report on maintenance issues and critical incidents.
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Respond to and complete engineering work orders promptly and efficiently by providing maintenance support (guest rooms, public areas, kitchen equipment and hotel facilities).
Maintain accurate records of maintenance activities, stock movement, and tools inventory.
Support smooth hotel operations by minimizing disruption to guests during maintenance work.
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Operate, monitor and maintain the site's electrical systems, equipment and installations.
Carry out routine inspection and monitoring of electrical switchboards, distribution boards, generators, UPS, transformers, pumps and other related equipment.
Perform preventive and corrective maintenance to minimise equipment breakdown and service disruption.
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At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.