To ensure the Cell is not constrained due to the lack of technical capability or knowledge
To ensure all maintenance tasks are planned, organized, and executed with the least effort at optimised cost
To transfer knowledge to the Cell teams, and to ensure that the proper level of skills and qualification are successfully deployed Cell to deliver cell team goals and objectives
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Provide technical service and support for advanced scientific analytical instruments, including Particle Size Analyzers, XRF, Spectroscopy, ICP, and other analytical systems.
Travel overseas to customer sites across the region as required to perform installation, commissioning, calibration and validation, technical support, preventive maintenance, troubleshooting, repair, customer training, and other service assignments for scientific analytical instruments.
Ensure all service activities for scientific analytical instruments are performed in accordance with company or customer quality standards, safety procedures, and customer site regulations.
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Perform duty and/or shift duty roster to manage Data Centre operations, maintenance, troubleshooting, project rollout, and facilities related matters. This includes maintain and repair of infrastructure systems and all critical facilities equipment including the monitoring of BMS System.
Perform Data Centre monitoring and maintenance on infrastructure systems, critical facilities, and associated equipment. This includes raised floor environment, mechanical, electrical, emergency generators, fire/life safety systems and associated equipment.
Perform preventive and corrective support to scheduled or unscheduled maintenance on Data Centre infrastructure systems, critical facilities equipment and/or services.
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End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed.
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End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed.
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Operate and control 33kV electrical installations including HV switchgear, transformers and protection systems in compliance with the Electricity Supply Act 1990, Electricity Regulations 1994 and DC requirements
Conduct inspections, quality checks, supervise employees, subcontractors and services
Adhere to customer freeze periods and communicate relevant dates
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Delivering maintenance and troubleshooting services by performing preventive and corrective maintenance, diagnosing faults, and restoring Fire Detection & Alarm Systems, including fire alarm control panels, detectors, sounders, manual call points, network modules, and field devices.
Supporting commissioning and system validation activities through installation support, point-to-point verification, loop testing, cause-and-effect testing, system acceptance testing, and handover to ensure compliance with project specifications and regulatory requirements.
Providing technical expertise and system optimization by analyzing fault logs and system events, conducting root cause analysis, supporting firmware upgrades and software configuration, and recommending improvements to enhance system reliability and availability.
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