Oversee the end-to-end payroll process and proactively analyse payroll, overtime, headcount, productivity, and labour cost trends to identify opportunities for operational efficiency, cost optimisation, and workforce productivity improvements, providing insightful recommendations to the hotel leadership team.
Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
Drive Service Excellence: Be a hands-on presence on the restaurant floor during peak hours, ensuring all brand standards and SOPs are consistently delivered.
Support procurement operations: Assist with purchasing materials and supplies, researching prices, and ensuring compliance with purchasing policies and procedures
Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
Sustainability & Efficiency: Manage the Lightstay Corporate Responsibility platform, drive sustainability projects, and monitor asset efficiencies on the building automation system.