Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests.
Work directly with trading hotels across SEA to lift F&B and restaurant performance, spending extensive time on property rather than managing remotely.
Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
Ensure and be responsible for the accuracy and propriety of all charges and credits to the various accounts and that they are properly recorded in the books on a timely basis.
Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, DBD, FC and HRD.