Operations & Floor ManagementOversee day-to-day store operations.Ensure smooth service flow, especially during peak periodsCoordinate effectively between kitchen and service staff.
Staff Supervision & TrainingLead, train, and motivate staff.Conduct briefings on updates, promotions, and menu changes.Train new employees on service standards, SOPs, and hygiene.Monitor staff performance and discipline when necessary.Ensure self and staff attend and complete Food Handling Course.
Customer ServiceHandle customer inquiries, requests, and complaints professionally.Ensure high customer satisfaction and service consistency.Collect and analyze customer feedback to support improvements.
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