Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests.
Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
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Daily Operations: Oversee the day-to-day front office and housekeeping workflows to ensure seamless guest arrivals, stays, and departures.
Team Leadership: Recruit, train, schedule, employee retention and motivate a lean, cross-trained team of front desk, housekeeping and maintenance professionals.
Quality Assurance: Conduct daily inspections of guest rooms and public spaces to ensure strict adherence to our brand’s design and cleanliness standards.
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