Supervision & Training: Supervising daily operations, conducting, training, and coaching housekeeping staff (room attendants, housemen) on cleaning methods and safety protocols.
Inspections & Quality Control: Inspecting guest rooms, corridors, and public areas to ensure adherence to brand, sanitation, and cleanliness standards.
Scheduling & Assignment: Creating staff work schedules and assigning specific daily tasks or special projects.
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Guest Services: Welcome guests, register them upon arrival, allocate rooms, issue keys, and complete check-outs. Respond to guest inquiries, handle complaints professionally, and provide information on hotel amenities and local attractions.
Reservation Management: Process room bookings, modifications, and cancellations via phone, email, or online systems.
Administrative & Financial Tasks: Answer and route phone calls, monitor emails, and manage correspondence. Process cash and credit card payments, issue invoices, and balance the cash drawer at the end of a shift.
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