Team Leadership: Lead, manage, and supervise the maintenance and technical teams, providing clear direction, training, and performance evaluations.
Electrical Competency & Compliance: Act as the registered Chargeman BO for the property. Operate, switch, isolate, and maintain the hotel's high-voltage (11kV) and low-voltage electrical distribution systems in strict compliance with the Electricity Supply Act and Energy Commission regulations.
Asset & Facility Management: Develop and implement comprehensive preventative and corrective maintenance schedules for all hotel facilities, guest rooms, public areas, and building systems.
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Social Media Management: Develop and implement effective social media strategies; conduct research on trends, audience insights, and competitor activities to optimize online performance.
Content Planning & Creation: Partner with photographers, designers, and videographers to produce high-quality visuals and videos that align perfectly with the hotel’s brand identity.
Campaign & Performance Analysis: Execute paid social campaigns, monitor engagement/reach, and prepare regular performance reports with recommendations to achieve target KPIs.
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Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.