Good understanding of procedures and practices in the hospitality industry.
Good written and verbal communication skills.
Strong organizational and time management skills.
The ability to provide exceptional customer service.
Good leadership and training abilities.
1. To assist the MARCOM Manager in carrying out certain Administration duties as well as to Create, Manage, Monitor and Plan the Digital aspect of the MARCOM Department.
2. Assist the MARCOM Manager in the maintenance and upkeep of all property and equipment of the department.
3. To have good knowledge of all products, facilities and services offered by the hotel.
4. To update the hotel’s Social Media platforms daily with alternative content between information and advertising ensuring that the contents are sharp, memorable, and effective at prompting readers to take action
4. To support the MARCOM Manager in developing and executing brand and tactical campaigns.
5. To carry any other duties as and when assigned by the MARCOM Manager when required.
1. Conducting product research and sourcing new suppliers and vendors.
2. Assist the Accounts Payable Officer/ Assistant in researching any discrepancies on invoices
3. Assist to ensure that all storage areas are secure, clean and properly organised
4. Assist Receiving/ Store staff to establish and maintain par stock on all inventoried items,
5. keeping in mind that inventory levels must be kept as low as possible without compromising the efficiency of the Hotel.
6. Follow-up on any non-delivery of items, part deliveries or returned items communicated by the Goods Receiver.
7. Assist to establish, implement and maintain follow-up procedures for all outstanding orders, and to liase with Department Heads and the Receiving Supervisor, keeping them informed of any delivery delays and the availability of their requirements
8. Liase with the Purchasing Manager on all Health & Safety and Food Safety matters within his/ her areas of responsibility.
9.Perform any additional duties as assigned.
10. Minimum 3 years of working experience in a related field.
1. Designing graphic content, illustrations, and infographics.
2. Managing graphic designs from conception to delivery.
3. Generating fresh concepts.
4. Liaising between the Hotel's teams to ensure deadlines are met.
5. Keeping up-to-date with Hotel's industry developments.
Maintaining financial records.
Process accounts receivable and payable.
Cross-checking invoices with payments and expenses to ensure accuracy
Record day to day financial transactions and complete the posting process.
Understand ledgers.
Resolving accounts to the general ledger.
Handling queries related to accounts.
Must have at least 1 year of experience working in the Hotel Industry
Any task assigned from time to time
1. Responsible for all Human Resources activities.
2. To assist the Human Resources Manager in the smooth and ensuring that all the policies and procedures outlined in the Departmental Operating Manual are strictly adhered to.
3. Providing advisory and managerial role on all human resources matters, planning and implementation of human resources programs in line with the company’s and group’s objectives.
Responsible and under the care of Housekeeper.
Work under Senior Housekeeping Supervisor and Housekeeping Supervisor.
To report duty to the Senior Housekeeping Supervisor or Housekeeping Supervisor who is on duty at the office and check for any special assignment.
To maintain room and assigned area according to Standard Set.
To finish any assignment promptly and in the correct procedure.
To clean Room with the right chemicals and equipment.
To report any fault in the Room to Senior Housekeeping Supervisor or Housekeeping Supervisor.
To comply with Hotel rules and regulations.
To clean all equipment and utensils before finishing shift and returning to store.
Report unusual behavior / activities in guest room corridor of staff service area to Supervisor on duty.
To report and submit lost & found articles to Superior.
KEY TASK
Responsible for Halal Certificate renewal and its processes.
Develop and implement halal compliance policies and procedures for hotel
Develop internal halal committee (IHC)
Organise and lead Internal audits, meetings and inspection
Ensure all kitchen sections, staff general hygiene maintain a higher standard as required
Ensure materials and processing processes comply with halal standards and guarantee systems.
Monitor and ensure continuous compliance with halal standards.
Monitor changes in halal standards.
Manage and acquire halal certification for the company's products and services.
Provide Halal Awareness Training to internal staff
Coordinate, update, remove and monitor the Halal Assurance System (HAS).
Require self-certification from JAKIM for career advancement.
Work as a liaison on behalf of the hotel with outside authorities for Halal Certificate from JAKIM; KKM
REQUIREMENT
Certified Halal Executive by JAKIM; Graduates with at least a Diploma or Certificate in Hospitality studies, Halal Industry Studies, Safety and Health, or Administration
At least 2 years of working experience in the hotel/ food & beverage industry as Halal Executives
Experience in conducting training on food safety / halal awareness
a. To maintain, keep record and updated guests’ database for Food and Beverage usage of future promotions and other related activities to Food and Beverage.
b. To maintain a systematic and organized filing system of updated and Food and Beverage necessary documents.
c. To perform all secretariat duties, such as dictating, drafting, handling incoming and outgoing letters for the Food and Beverage Manager.
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a. To provide physical area guarding of Hotel perimeter at all times by patrolling and to provide protection to the Company’s asset, staffs, guests and vendors.
b. To control the entrance and departure of staffs, visitors and vehicles according to the Company’s procedure.
c. To carry out physical hazard inspections on daily basis.
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Developing contacts in the market that lead to business by consistent update of mailing list and customer profile database. To prepare and present sales proposal to the potential Guests, highlighting the best features and qualities of the Hotel.
Developing relationships that ensure repeat business by regularly schedule cold calls via phone, email, correspondence or regular sales calls on all assigned accounts.
Lead Hotel site tours, inspections and hospitality visits for business partners & guests.
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a. To verify and process invoices, bills and payment in the Accounting system and to do reconciliation for the accounts statements.
b. To perform daily accounting operations including consolidating receivables, verifying and processing of invoices and payments and statement of accounts reconciliation
c. To handle bank-related transactions including monitoring of bank balances, preparation remittances via online and/or cheque payments to suppliers.
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A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.