Responsible for leading a store team to create and maintain the Boost Experience for our customers and employees by supervising and directing, making staffing decisions, ensuring customer satisfaction and managing the financial performance of the store.
Handling and managing the team, recruiting the right people, managing rosters and staff costs.
Ensuring efficient operations according to Standard Operating Procedures
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Gather, analyze, and clearly understand all work requests and requirements from the customer.
Coordinate and manage team activities to ensure all customer requests related to productivity, quality, and delivery are fulfilled according to agreed schedules and requirements.
Monitor and manage operational performance indicators, including attendance, output, targets, yield, and other relevant metrics.
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Objective: To oversee quality, technical, and engineering functions within the organization, ensuring high product standards, efficient processes, and reliable operations while supporting continuous improvement and business objectives.
Key Accountabilities:
To oversee quality assurance to ensure products meet customer and regulatory requirements.
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