Provide on-site IT leadership and escalation support across F&B and Lounges across the airport environment.
Ensure high uptime for store/restaurant systems including POS, payment terminals, back-office PCs, printers, handhelds, Wi-Fi, and connectivity.
Own incident response for business-critical issues (POS outages, network drops, payment failures), including vendor coordination and follow-through.
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Assist the Housekeeping Manager in managing all housekeeping operations, including public areas, guestrooms, and laundry facilities to ensure consistent excellence
Conduct daily inspections of all public areas, guestrooms, building exteriors, and back-of-house areas to verify compliance with established cleanliness standards
Monitor and oversee the deep cleaning program, ensuring timely completion and adherence to quality benchmarks
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Assist the Housekeeping Manager in managing all housekeeping operations, including public areas, guestrooms, and laundry facilities to ensure consistent excellence
Conduct daily inspections of all public areas, guestrooms, building exteriors, and back-of-house areas to verify compliance with established cleanliness standards
Monitor and oversee the deep cleaning program, ensuring timely completion and adherence to quality benchmarks
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Receive project plans and work priorities from the Manager and break them down into clear, actionable task assignments for mechanical and process engineers, ensuring each team member understands their deliverables, timelines, and quality expectations.
Work directly alongside engineers in the execution of mechanical and process design improvement projects - including engineering studies, feasibility assessments, root cause analyses, and design modification development - providing active technical guidance throughout.
Personally lead or closely direct the preparation of key engineering deliverables such as design drawings, process flow diagrams, modification packages, engineering calculations, and specifications, reviewing outputs before submission to the Manager.
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Achieve Sales Goals: Ensure the store meets or exceeds sales, KPIs, and profitability targets.
Customer Experience: Maintain high standards of customer service in line with PUMA's values.
Team Management: Participate in recruiting, avoid shortage of staff, Train, develop, and manage high-performing team and employees.Hold team members accountable through productivity conversations, coaching, recognition, and performance actions. Support store manager in preparartion for performance appraisal and provide a timely and proper feedback to the tema members through a daily observation of their performance.
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Deliver Level 1 and Level 2 technical resolutions for enterprise applications (ERP, CRM, SCM) to sustain continuous system availability and functional reliability.
Investigate and resolve application incidents and change requests to expedite service restoration and implement authorized system modifications.
Conduct targeted system training sessions for end-users to accelerate platform adoption and mandate strict business process compliance.
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