Dash Touch Solutions / DST POS is looking for a proactive and customer-focused Operations Executive to support our growing POS-system business. This role combines on-site operational support (approximately 30%) with customer service, coordination, and technical support (approximately 70%).
You will be an important point of contact for our customers—helping them get the most from their POS systems, resolving issues promptly, coordinating service requests, and ensuring every installation or support case is handled professionally.
Operations Management
Process Improvement
Supply Chain
Logistics Coordination
Problem Solving
Team Collaboration
Time Management
Communication Skills
Data Entry
Reporting
Customer Service
Operations Management
Process Improvement
Supply Chain
Logistics Coordination
Problem Solving
Team Collaboration
Time Management
Communication Skills
Data Entry
Reporting
Customer Service
- Execute assigned sales activities, roadshows, and promotional events, ensuring smooth operations from setup to completion.- Collaborate closely with the Trade Marketing team to monitor weekly sampling plans and promotional activities.- Coordinate with the Sales team to ensure effective implementation of product promotions.- Monitor outlet stock availability and ensure timely replenishment.- Conduct regular retail visits to ensure merchandising compliance and proper display execution.- Provide operational support to the Sales team during manpower shortages or peak business periods.- Analyze field execution and provide recommendations to improve operational efficiency and sales performance.
Manage the handling, distribution, and delivery of official company documents, including coordinating courier services for internal and external shipments and maintaining accurate delivery records.
Assist in planning and executing company events, including coordinating supplies, PPE inventory, and general support services, while supporting office facilities maintenance.
Manage office supplies, equipment, and facilities to ensure an efficient and well-maintained office environment.
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The candidate is responsible for the day-to-day customer service role dealing with customers, vendors and other BDP personnel located in offices/branches worldwide.
The candidate is also required to perform administrative and documentation functions.
Continuously improve on the existing business process and work closely with the immediate superior to ensure long-term success of the Company.
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We have multiple projects in progress all the time. Your daily task will involve working with various project teams to plan and ensure we're meeting production timelines. In addition to coordinating communication between colleagues and clients, you will also be responsible for overseeing asset downloads and uploads. As teamwork makes the dream work, it is important to be a team player.
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
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Actively interacts with clients including, but not limited to: Professional Councils, Clubs and Associations both local and international, local institutions, major corporate accounts, government offices and diplomatic missions.
To effectively utilize the standard forms and letters to ensures that such forms and letters are presented in a most professional manner.
Traces on accounts and bookings are logged into Opera Sales and Catering daily and ensures that traces are acted upon timely and thoroughly.
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Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
Required language(s): English, Bahasa Malaysia.
Required skill(s): Hardware & PC troubleshooting, System Administration and Networking.
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Provide administrative support for Board activities, including scheduling meetings, preparing and circulating meeting materials, maintaining attendance records, and coordinating meeting logistics in support of sustainable finance initiatives at the ASEAN level.
Maintain accurate, well-organised project, programme, and corporate records, ensuring documents are readily accessible and up to date.
Prepare deliverables, including reports, minutes, presentations, and papers.
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