Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and to provide timely responses to all inquiries.
Responsible for project management.
Manage client accounts and maintain good rapport with clients.
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Manage the end to end of Human Resource functions, including recruitment, performance management, training and development, compensation and benefits, payroll administration, and other HR related operations.
Handle employee relations matters, including counselling, disciplinary actions, investigations, and conflict resolution.
Material Planning: Develop and maintain material plans based on production schedules, sales forecasts, and inventory levels. Ensure timely availability of materials to prevent production delays.
Production Planning: Prepare and issue production work orders. Develop daily, weekly, and monthly production schedules based on customer orders, forecast demand, and production capacity. Coordinate with Production, Sales, Warehouse, Procurement, and Quality departments to ensure smooth production flow.
Production Planning: Monitor production progress and adjust schedules to accommodate changes in priorities, machine availability, or customer requirements.
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Strong skills in accounts receivable management, credit control, and debt collection, with the ability to analyze aging reports and customer payment trends.
Proficiency in accounting software, ERP systems, and MS Excel for data analysis, reporting, and account reconciliation.
Effective communication and negotiation skills to manage customer interactions, resolve disputes, and maintain professional relationships.
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