identifying, prioritising and scoping opportunities to digitalise and automate HR processes for greater efficiency and productivity
designing, building and implementing automations, digital tools, apps and workflows, leveraging on available technology e.g. OGP, RPA, Power Platform, AI tools and AI-assisted (low-code/“vibe coding”) development
supporting change management and user adoption of new digital solutions, and working on data systems, dashboards and reporting to sustain and measure improvements
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Facilitate and document requirements workshops with HR stakeholders across all Centres of Excellence (COEs) — including Talent Acquisition, Reward & Performance, Learning & Development, Payroll, and HR Operations.
Translate business requirements into ServiceNow HRSD configuration specifications, process maps, and functional design documents.
Document as-is HR processes, identify gaps and inefficiencies, and map to to-be ServiceNow workflows — including routing rules, escalation paths, and SLA tiers.
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