This role supports the digital product support team with solution documentation, exploring new tools, and identifying optimal solutions for digital product issues.
As a member of Forvis Mazars Asia-Pacific, based in Kuala Lumpur, Malaysia, you will be involved in the ongoing support, enhancement, and maintenance of Oracle NetSuite (cloud-based ERP system) for various Forvis Mazars entities.
Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
This project involves providing L1 voice and chat support as a part of Service Desk to one of the Retail accounts based out of Singapore. This role requires excellent communication skills to be able to coordinate with customers and other technical teams