· Able to work under pressure and adapt to new technologies and support processes.
Job Summary
We are seeking a Technical Support Engineer to provide technical support for IT endpoint devices, including laptops, monitors, and peripherals. The role involves hardware diagnosis, warranty support, parts coordination, vendor management, ticket administration, and customer service. The engineer will work with internal technical teams, vendors, and authorised service providers to ensure timely resolution within agreed SLAs.
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Resolve end user requests or problems at sites in the areas of desktop, laptop, servers hardware, network, firewalls, system infrastructure, and other peripherals or related applications
WAN / LAN administration and maintenance of windows servers, configure and administer associated applications and services
Maintain network equipment such as firewall, routers, switches, IDS, load balancer, DHCP, DNS and remote access services for global offices
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Responsible to provide system and functional support for key business applications, including SCM, ERP, Batching Plant system, softphone system and other online system.
Assists in implementing application-related projects across the Central and Eastern regions, including HQ Office and the plants.
Analyzing business data, creating reports and dashboards to support decision-making, training end users, resolving system issues, and promoting the use of AI and digital tools to automate workflows and improve efficiency across the company group.
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Senior Application Support Executive (RM4000 - RM5000)
JOB PURPOSE:
• Responsible to provide system and functional support for key business applications, including SCM, ERP, Batching Plant system, softphone system and other online system.
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We’re looking for a Sales Support & Telesales Executive to join our growing team!
This is more than just a sales administration role. You’ll be involved throughout the sales journey — from making the first call, following up with prospects, preparing quotations, processing orders and helping turn opportunities into successful sales.
Coordinate preventive and corrective maintenance activities for retail outlets, including M&E systems, refrigeration, air-conditioning, lighting, plumbing, and store fixtures.
Ensure timely response, follow-up, and resolution of maintenance requests, breakdowns, and emergency issues.
Act as Person-in-Charge (PIC) for assigned outlets or regions, providing maintenance support and guidance to store teams.
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Provide functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause.
Handle partner and customer incident and request tickets efficiently.
Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required.
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Support daily IT MFG systems related tickets – Windows Server 2012 / 2016 / 2019 issues, Service Pack upgrade, Security Patching, MFG application rollout, File Server Management, RedHat Linux administration, IIS management, SQLserver, healthcheck and monitoring, level 1 IT end user support on clients, application, network and services, and other tasks requested by Site IT Supervisor.
To manage site helpdesk operations, provide technical guidance, deliver helpdesk efficiency report, and other tasks requested by Site IT Supervisor
Perform administrative functions for all IT Manufacturing and APAC IT, including coordination and communication. Maintain documentation, organize meetings and events, and ensure confidentiality and compliance according to Policy
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