Job Title: Customer Service & Operations Coordinator (ID4823)Location: Tai SengWorking Hours: Monday to Friday 9:30am to 6:00pm, Alternate Sat 11:30am am to 2:30 pmSalary : $2500-$2800Responsibilities• Front-Line Service Counter & Intake• Greet customers, assess their product issues, and intake repair items at the service• Route repair sets to internal technicians or external suppliers/factory service centres.• Tracking System & Inventory Management• Maintain, update, and manage a digital repair tracking system (or ERP/Excel sheet) daily.• Provide regular status updates to customers via phone, email, or WhatsApp messaging.
Supporting the transformation of primary care, including capacity and services planning, development and evaluation of new care models, reviewing the funding and operational arrangements for various government schemes under primary care.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Responsible for the management of various Customer Service support functions such as system management, data reporting, and performance monitoring. These functions support the servicing of banking-related enquiries such as account servicing, payments, transfers, and card-related requests
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.
Will be required to support the achievement of meeting customers’ KPI by providing high quality customer service. Effective communication with up and downstream stakeholders e.g. clients, warehouse operations, carrier brokers and other offices/facilities is essential