Manage key HR operations, with primary responsibility for payroll administration, statutory compliance, and employee/industrial relations (ER/IR).
Support HR decision-making through accurate employee data, reporting and analytics, while ensuring HR practices comply with company policies and Malaysian employment legislation.
Manage day-to-day employee relations and disciplinary matters, including attendance, absenteeism, misconduct, performance-related concerns and other workplace issues.
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Serve as the HR main contact point for JustGO, providing strategic and operational HR support to the business while coordinating with PMB HR for shared HR services and specialist HR functions.
Lead workforce planning by translating business and project pipelines into manpower requirements, including headcount forecasting, skills mapping, organizational Chart refinement, resource deployment, and mobilization/demobilization strategies to ensure optimal workforce utilization across project phases.
Manage end-to-end recruitment by partnering with hiring managers to define manpower requirements, coordinate sourcing and selection activities with PMB HR, and ensure timely hiring to meet business and project timelines.
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To assist the Head, Group HR in implementing and enforcing HR strategies, initiatives, and governance across Lagenda Properties Berhad.
This role acts as the front-line HR liaison to business units - ensuring all HR policies, programs, and decisions are well communicated, executed, and delivered effectively on the ground.
The position operates in close collaboration with HR Shared Services, HR Operations, and General Administration teams to ensure end-to-end support and consistency.
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Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan.
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Responsible for training administration and coordination with relevant parties.
Conduct HRD Corp Administrative matters related to registration of new training, training evaluation and claims.
Communicate and liaise with team of training consultants to ensure effective training, classes and exceptional client experiences is provided to our client.
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Assist in processing employee data changes in Workday and ServiceNow, including personal details, organizational movements, and documentation validation
Support the resolution of employee queries and service requests, ensuring timely and accurate responses.
Participate in HR operations projects such as process mapping, service catalogue updates, and compliance tracking
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Minimum 3 to 5 years of progressive experience strictly within HR Operations or Human Capital Administration.
Proven track record in managing the full employee lifecycle (onboarding, lifecycle changes, offboarding) within a structured organization (higher education experience is highly advantageous).
Strong capability in managing complex stakeholder workflows, tracking contracts, and ensuring compliance with university policies.
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Define and lead the country people strategy, aligning workforce planning, organizational capabilities, and culture to deliver on 3–5 year business growth ambitions
Drive organizational design and operating model transformation to enhance scalability, productivity, and cost efficiency
Build a robust leadership pipeline through targeted succession planning and leadership development for critical roles
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Make A Difference For Those Who Make The World It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER
What You’ll Do
HR Shared Services Agent will be responsible for delivering key HR processes, including payroll, employee data management, onboarding, terminations, and other HR administrative tasks in alignment with service level agreements (SLAs), key performance indicators (KPIs), and local regulatory requirements.
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Manage a portfolio of business functions and independently partner with leaders on a broad range of people matters, including talent management, rewards & recognition, culture-building, workforce planning, organisational design and performance management.
Facilitate organisational restructuring, operating model transformation and workforce transition initiatives as required.
Support talent-related decision-making through involvement in activities such as candidate interviews, employee exit discussions and focus group sessions on various people topics.
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Lead the delivery of end-to-end HR business partnering priorities across business operations, ensuring alignment with business goals, employee experience, and organizational effectiveness
Translate management decisions into actionable short- and long-term HR initiatives that are aligned with the company's strategic direction
Develop and review talent management strategies for critical leadership positions, building talent readiness and succession plans that ensure continuity and organizational resilience
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