Process all service requests assigned in an accurate and timely manner, within the agreed service levels and targets as defined in the Service Level Agreement (SLA).
Perform relevant data updates, reviews and validation of employee data against supporting documents to ensure high quality of data maintained in all HR systems.
Comply with data integrity, security and privacy policies and applicable regulations....
Manage and process full-spectrum monthly payroll for client accounts accurately and on time.
Ensure timely preparation and submission of payroll reports, bank files, and statutory filings & monitor payroll schedules and ensure all deadlines are met without delays.
Act as the primary contact point for clients on payroll matters, including resolving daily payroll queries....