Oversee the establishment and operation of the after-sales service system across six Southeast Asian markets.
Manage core functions including air-conditioning installation and commissioning, repair services, paid maintenance, service dispatch, spare parts warehousing, and customer relationship management.
Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction....
Oversee the establishment and operation of the after-sales service system across six Southeast Asian markets.
Manage core functions including air-conditioning installation and commissioning, repair services, paid maintenance, service dispatch, spare parts warehousing, and customer relationship management.
Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction....
Oversee the establishment and operation of the after-sales service system across six Southeast Asian markets.
Manage core functions including air-conditioning installation and commissioning, repair services, paid maintenance, service dispatch, spare parts warehousing, and customer relationship management.
Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction....
Oversee the establishment and operation of the after-sales service system across six Southeast Asian markets.
Manage core functions including air-conditioning installation and commissioning, repair services, paid maintenance, service dispatch, spare parts warehousing, and customer relationship management.
Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction....
Oversee the establishment and operation of the after-sales service system across six Southeast Asian markets.
Manage core functions including air-conditioning installation and commissioning, repair services, paid maintenance, service dispatch, spare parts warehousing, and customer relationship management.
Serve as the key liaison between China headquarters and local teams to ensure efficient service delivery and continuous improvement of customer satisfaction....
Develop and maintain a SEA install base targeting framework to prioritise SRM and upgrade opportunities by country, site, equipment type, age and revenue potential.
Define regional GTM playbooks for each upgrade category (e.g. chiller overhaul, VFD upgrades, etc.), including target customer profiles, entry triggers, and value propositions.
Track and report upgrade pipeline health by country, providing forward visibility to leadership on opportunity coverage and conversion....
Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.
Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base...
Perform comprehensive installation, maintenance, and repair of HVAC systems, including air conditioning units, heating systems, refrigeration units, and ventilation systems, ensuring compliance with manufacturer specifications and industry standards.
Conduct detailed inspections and diagnostics of HVAC systems to assess operational efficiency, identify potential problems, and implement corrective actions to mitigate downtime.
Troubleshoot and resolve complex mechanical, electrical, and control system failures, utilizing advanced diagnostic tools and techniques....
Language support: Proximity Support technicians shall speak local language and at least technical English (some exceptions for specific sites can be discussed).
On-Site Presence: Proximity Support involves having IT support personnel stationed on-site or near end-users or client locations. This physical presence allows for faster response times and immediate assistance when technical issues arise. Figure 12 provides more details on the proximity support modes which are expected from the Service Provider.
Hardware and Software Support: Proximity Support technicians provide hands-on assistance with hardware and software-related issues. They help with the setup, configuration, trouble-shooting, and repair of computer systems, peripherals, and software applications at the us-er’s location....
Install, repair, adjust, and maintain small electric or pneumatic control systems used for building. This includes heating, ventilation, air conditioning, and refrigeration systems and equipment.
Conduct ongoing maintenance on building HVAC equipment to ensure proper operation of equipment and compliance with all applicable codes, regulations, and work safety.
Troubleshoot equipment failures and determine best course of action for equipment modifications....
Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.
Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base...
Perform comprehensive installation, maintenance, and repair of HVAC systems, including air conditioning units, heating systems, refrigeration units, and ventilation systems, ensuring compliance with manufacturer specifications and industry standards.
Conduct detailed inspections and diagnostics of HVAC systems to assess operational efficiency, identify potential problems, and implement corrective actions to mitigate downtime.
Troubleshoot and resolve complex mechanical, electrical, and control system failures, utilizing advanced diagnostic tools and techniques....