Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner while;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product
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Have 3+ years of B2B Sales experience in a SaaS or UCaaS industry
Have proven track record and experience of B2B solution and consultative selling in the Malaysian market
Have understanding and able to partner with clients and prospects to identify, build, and shape practical AI applications in business and technology landscape
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Lead and oversee the processing of accounting data entries in the ERP/accounting system, ensuring accuracy and completeness across general ledger postings, accruals, and adjustments.
Review and approve journal entries prepared by the team—such as accruals, prepayments, and reclassifications—ensuring compliance with accounting standards and internal policies.
Supervise the maintenance of the fixed assets register, including capitalization, depreciation, transfers, and disposals, while ensuring proper documentation and asset controls.
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Identify and develop new C&I Solar PV & BESS opportunities; understand client energy requirements and analyse electricity bills, load profiles, Maximum Demand (MD), site and electrical data.
Work with engineering teams to develop technically feasible and commercially viable solutions, including load analysis, BESS sizing, C-rate, Round-Trip Efficiency (RTE), State of Health (SOH), Depth of Discharge (DoD), augmentation strategies, operating strategies, and Solar PV + BESS integration.
Responsible for executing best practices in supply chain planning, stock replenishment and exit plan to maintain an optimum balance between availability and inventory holding.
Demand sales forecast planning driven by pricing analytic to fulfil dynamic store orders, agile to react to work under pressure.
Liaise with suppliers and internal cross-functional teams which may include commercial, marketing, store operations, IT, logistics etc. to ensure timely replenishment and planning insights for all activities inclusive of festive and promotional events.
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Ability to investigate production issues, handle customer complaints, conduct root cause analysis, identify trends, and implement Corrective and Preventive Actions.
Proven experience in supervising team members and managing daily QA operations.
Able to work effectively with cross-functional teams, particularly production team.
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Draft, review and negotiate various type of commercial agreements, including service agreements, non-disclosure agreements, memorandum of understanding, joint venture agreements, employment agreements, etc.
Experience in employment related laws, Employment Act, Industrial Relations Act, OSHA (if any), F&M Act (if any), etc.
Manage overall employee relations and employment-related legal matters, ensuring compliance with labor laws and employment regulations.
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Monitor, consolidate, and analyze key service performance indicators, including SLA compliance, turnaround time, on-time delivery, and service failure rates.
Develop and maintain regular service performance dashboards and reports for management and operations teams.
Plan and conduct periodic operational audits at branches and operation locations across Malaysia.
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