Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications....
We are looking for a Billing Operations Specialist to join our Finance team and support billing operations across our regional entities. The role will work closely with Finance, Sales, Customer Success, and other internal stakeholders to ensure accurate and timely billing and smooth billing processes....
Partner with Product Owners, Architects, and cross-functional teams to design, build, and deliver high-quality software solutions.
Design, develop, test, and deploy software using technologies such as React, Angular, Java, JavaScript, AWS, Docker, Kubernetes, Jenkins, Terraform, Git, PostgreSQL, Maven, Gradle, and related tools.
Write clean, efficient, and reliable code that meets performance, security, and quality standards....
Independently assess complex claims by applying strong technical judgment, policy interpretation, and medical understanding to ensure fair and accurate claim outcomes.
Leverage digital tools, rules engines, and available automation outputs to enhance assessment efficiency, while exercising human judgment for cases requiring interpretation, exceptions, or escalation.
Analyze medical reports, invoices, and supporting documentation to validate claim eligibility, identify inconsistencies, and determine appropriate claim decisions in line with policy terms and exclusions....
Lead the team to perform review and consolidate submissions from local business units for various external and internal reporting requirements including IFRS, EV, HKRBC, LCSM, HKFRS, Bermuda and management reporting.
Ensure all required financial reporting and analysis are provided to Group Office timely, accurately, without compromising on the quality and in accordance to AIA Group accounting policies and its related regulations.
Review the analytical review prepared by Specialist / Lead Specialist / Peer on financial reporting deliverables submitted by local business units....
Follow-through: Keep priorities, deadlines, decisions, and next steps visible. Follow up tactfully and make sure commitments reach a clear outcome.
Company operations: Coordinate recurring processes, internal requests, vendors, and records. Within your first few months, establish a dependable way to track commitments so important work does not rely on Yiwei remembering and chasing it.
Corporate and HR coordination: Stay ahead of recurring obligations, organise information, coordinate with accountants, the company secretary, and other specialists, and flag issues early. This includes payroll and payment coordination, recruitment administration, onboarding, and employee records. Specialists provide professional advice; authorised decision-makers approve and release payments....
5-7 years of validated experience in managing, provisioning, and implementing network and network security technologies in a large globally diverse environment
Expert-level hands-on configuration of networking equipment, management tools and network analyzers
Ability to write detailed methods of procedure and maintain documentation including the creation of Visio/Lucid Charts diagrams...
Responsible for monthly client KPI reporting cycle including data collection (structured and unstructured data), data validation, report production and review.
Use of VBA macros, SQL, Microsoft Access database, KPI Datamart (Oracle) to generate monthly client KPI, MIS Client Reporting.
Maintenance of EUC, Microsoft Access Database and SQL to update changes according to client request....