Supports the end-to-end functional operations of the SAP Sales & Distribution (SD) module at SCHOTT globally, including incidents, problems, service requests, and change requests.
Perform end‑to‑end FWA investigations in accordance with established investigation frameworks, governance standards and confidentiality requirements
Identify, analyze and assess suspicious or potentially fraudulent claims by reviewing claims documentation and interpreting transactional, behavioral and historical claims data
Apply risk‑based investigation techniques to prioritize cases, balancing investigation depth, timeliness and potential financial or reputational impact...
Provide consulting services to clients in an efficient and effective manner, based on technical experience and expertise, during vision and strategy, architecture and development phases.
Clarify processes to client users and business stakeholders as required; offer input and identify the relevant issues, considerations and capabilities in selecting technical solutions; and facilitate an enhanced user experience.
Manage client expectations and balance the needs of the company and clients to ensure satisfaction for both....
Implement and maintain DevOps practices, including Continuous Integration (CI), Continuous Delivery (CD), and Infrastructure as Code (IaC), to refine deployments.
Develop, and support cloud solutions, including deployment pipelines, automation, virtual machines, and PaaS services.
Assess security vulnerabilities, ensuring understanding of security standards....
Build global VC/Rooms architecture & standards: Define room typologies, standard bills of material, supported device classes (including standardization toward MTR patterns), configuration baselines, and supportability guardrails.
FY27 lifecycle refresh governance (budget-aligned): Architect the FY27 refresh plan using lifecycle/usage/site strategy and manage quarterly prioritization and rebalancing in consideration of the budget allocation and quarterly budget phasing.
EoL/risk management for decommissioned devices: Improve remediation for restricted-state/EoL devices (e.g., impacted Cisco models listed as decommissioned/restricted) and ensure sequencing reduces user impact and operational risk....
Act as the liaison between information technology and business for the development and implementation of new systems and enhancement of existing systems
Evaluate new applications and identify systems requirements
Evaluate new information technology developments and evolving business requirements and recommend appropriate systems alternatives and / or enhancements...
Policy & Governance: Support the implementation and maintenance of the Operational Risk and TPRM governance frameworks to ensure robust policy compliance.
Risk Oversight: Review, challenge, and report on the organization’s operational risk profile, ensuring alignment with third-party risk appetite.
Incident Monitoring: Monitor material incidents, key risk indicators (KRIs), and control weaknesses to proactively mitigate emerging operational and vendor risks....
Review claims documentation, policy coverage, medical evidence, and loss details to determine claim validity, liability, and entitlement in accordance with Company guidelines and delegated authority.
Assess, review, investigate, approve and process Major Claims (Death and Critical Illness) accurately and timely, applying sound technical judgment and appropriate risk controls.
Utilize digital claims systems, workflow tools, and data dashboards to manage claim assessments, monitor turnaround time and ensure adherence to service level and quality benchmarks....