Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
Provide clear and accurate information in accordance with client’s guidelines &ensure compliance with data protection, security and operational procedures.
Assist callers with appointment scheduling, visit arrangements and document verification.
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Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
Provide clear and accurate information in accordance with client’s guidelines &ensure compliance with data protection, security and operational procedures.
Assist callers with appointment scheduling, visit arrangements and document verification.
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Attend to all inbound calls, live chat, and e-mails from customers.
Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information.
Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
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Provide 1st level Service Desk incident management and case handling through to successful resolution on in-scope products, services and processes for supported customer.
Remotely troubleshoot customer problems.
Apply solutions to customer problems through phone and email.
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