Handle inbound customer inquiries via phone, email, and chat regarding business banking products and services, including accounts, loans, and digital banking platforms.
Provide accurate and efficient solutions to customer issues, escalating complex problems to the appropriate departments when necessary.
Assist business clients with account opening, maintenance, and transaction inquiries, ensuring compliance with bank policies and procedures.
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Provide expert-level IT security advisory for business initiatives, systems implementations, and operational processes to ensure alignment with security policies and risk appetite.
Review and assess IT change requests, vendor solutions, technology initiatives and third-party controls for security risks and recommend mitigation strategies.
Lead the planning, execution, and analyse cybersecurity simulation exercises (e.g., phishing, smishing) to test and enhance organizational readiness.
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