Technical Specification Development and Publication: Compile and update on-site maintenance technical specifications, checklists, and standard operating procedures (SOPs) for GPU servers and storage devices, and promote their implementation to all maintenance engineers.
Difficult Fault Support: Respond to escalated difficult faults reported by maintenance engineers, providing remote technical guidance; when necessary, coordinate with the GS (Global Support) team to intervene and track the fault until it is resolved.
Incident Review: Conduct root cause analysis on major operational errors (accidental shutdown, incorrect hard drive replacement, incorrect cable disconnection, etc.), compile incident analysis reports, and propose preventative measures and improvement plans.
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