The EUC Support Engineer’s role is the First and Single Point of contact for the end users who call IT service Desk.
While providing the highest level of customer service, answers incoming calls, tracks all information in ITSD/ITRF, using a knowledge base tool along with their expertise to resolve tier 1 requests within a timely fashion.
The EUC Support Engineer escalates unresolved problem/issue/requests to the proper Tier 2 and 3 support team.
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