Ensure satisfactory after sales service is provided to customers and provide regular communications between the customer and team, to provide strong team representation to meet the customer’s expectations.
Attend to all enquiries from existing customers, especially those pertaining to contract renewals, price increase, up selling and any related issues.
Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
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Gary Chong Studios (M) Sdn Bhd is looking for a proactive and resourceful intern to ioin our team, supporting both Production Management and Business Development.
This role is ideal for someone who wants hands-on exposure to not only how video productions are planned and executed, but also how a creative production company wins clients, develops opportunities and grows the business.
You'll work closely with our producers, creative team and founder across live projects, pitches and business development initiatives.
Conduct structured customer interviews (buyers and non-buyers/churned prospects) to understand satisfaction, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive.
Validate customer personas against real interview data, refining assumptions about who our customers are and what drives their decisions.
Map the customer journey across our multiple service offerings, identifying every touchpoint from awareness to post-service.
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