Speak with both customers and prospects who didn't convert, using structured interview frameworks to uncover satisfaction levels, reasons for drop-off, and unmet needs
Map out the full customer journey across our services, tracking every touchpoint from first awareness through to post-purchase support
Test existing customer personas against real conversation data, and help refine or reshape them based on what you find
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To assist L&D in overall operational and administrative tasks including compiling of learner's progress, learning hours, evaluation, and assessment, designing of communication materials, transferring of data to become readable information, and other daily L&D tasks.
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Conduct structured interviews with buyers and non-buyers/churned prospects to understand satisfaction levels, drop-off reasons, and unmet needs, using interview guides and frameworks provided by the CX Executive
Validate customer personas against real interview data, refining assumptions about who our customers are and what drives their decisions
Map the customer journey across our service offerings, identifying every touchpoint from awareness through to post-service
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Assists in product development and production scale up along with daily execution of R&D related lab activities.
Evaluates current and alternative food ingredients, create product recipe and conduct sensory evaluation of new food products to ensure to meet customer needs and requirements.