Own the development of technical bids in collaboration with the operations and sales team for warehouse and fulfilment services; this includes proactively gathering complex technical requirements, defining optimal operational workflows, and creating compelling, value-driven proposals that align client needs with SingPost’s core capabilities to drive business growthIdentify and develop capabilities for the warehouse business to broaden range of services to existing customers and to expand into new growth segmentsResponsible for the execution of the warehouse business playbook, ensuring consistent process compliance,, capability deployment, and operational performance across the organization’s network of diverse warehouse sites and fulfilment centresDesign and engineer end-to-end solutions for the warehouse and fulfilment workflows, ensuring that complex operational workflows meet customers’ specific handling, security, and compliance requirementsMonitor and manage daily fulfilment flows at a project level to ensure facility performance aligns with strict Service Level Agreements (SLAs) and client KPIsPerform regular audits of operational workflows to proactively identify capability gaps, technical bottlenecks, or inefficiencies; provide actionable recommendations to senior management for process hardening and service upskillingMaintain rigorous cost-control checks at the transaction level, performing detailed cost modeling and identifying variances in labor, material or vendor costs to ensure the operation remains within budget and maintains maximum profitabilityAnalyze warehouse throughput data using operational analytics to suggest tactical shifts in inventory management, picking, or automation implementation processes that improve speed without increasing costLiaise between Operations and the Customer, serving as the primary technical point of contact for enterprise clients regarding warehouse performance, solution design, and complex service recovery
Perform logistics duty of receiving and put away including checking, retrieving, loading & unloading, repacking and palletizing for both import and export cargoes by adhering to the Standard Operating Procedure.