Directs activities to research best practices, establish metrics and collect and analyze CHUBB customer complaint management end to end process which involves following up with internal departments, Agents, Partners and customers directly.
SAP system is use to conduct all sales related activities. Report is extracted from SAP in excel format and email to 3 rd party logistics provider to handle distribution of products from warehouse to customers.
Execute operational fulfillment activities across inventory, inbound, outbound, and returns processes in line with defined work instructions and service requirement
Build strong customer relationships by explaining organic fabrics and caring for parent concerns, with on-the-job coaching to improve your communication skills.