Responsible for providing technical support to the customer. Supporting Sales team by engaging customers to evaluate application possibilities, calculate and design vacuum systems by proposing suitable technical solutions. This also includes selecting suitable instruments and components to meet the customer’s requirements and specifications.
Gather and prioritise APAC business needs, turn vague requirements into practical EUS services, evaluate their value and feasibility, manage incoming demand, and build trusted partnerships with stakeholders through prompt engagement and measurable results.
Manage end-to-end system administration for all supported applications and infrastructure, including user access management, incident troubleshooting, issue resolution, and root cause analysis (RCA).
Set the APAC network vision, target architecture, standards, and roadmap, while driving standardisation, resilience, automation, and reduction of technical debt.
Establish and uphold uniform technology governance across APAC, including clear accountabilities, escalation paths and baseline controls, while overseeing compliance status, control effectiveness, risk exposure and the progress of remediation.
Drive IT governance, security, and risk framework operations to safeguard bank infrastructure and maintain full alignment with MAS TRM guidelines and cyber hygiene standards.
Regional Support: Act as the primary escalation path during local office hours for tools managed by the global team (including Slack, Google Workspace, Jamf, and Intune).
Monitor, maintain, troubleshoot LAN, WAN and Wi-Fi networks across the Head Office, Office Tower, Site Offices and Sales Gallerias to ensure stable and reliable connectivity.
Responsible for the supervision, review and implement the organisation’s IT strategies and policies for all business processes in respect to the law, regulations, guidelines and IT standards including digitalisation of processes.
Manage and plan key milestones and activities of technical project delivery from pre-project till post go-live support (e.g., technical delivery plan/approach, cost estimation, resource plan, etc.).
Manage and plan key milestones and activities of technical project delivery from pre-project till post go-live support (e.g., technical delivery plan/approach, cost estimation, resource plan, etc.).