We are a self-managed high-end residential condominium in Petaling Jaya looking for a responsible and organised Admin & Accounts Assistant to join our Management Office.
Key Responsibilities
Handle daily office administration and resident-related matters.
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Run online marketplaces and manage online accounts in close collaboration with appointed online sellers.
Develop capabilities of a LTP to be on eCommerce (marketplace model); manage and develop customer network.
Provide strategic direction/input for development of Channel, Customer and Distributor strategies in line with business requirements (MBS and Operational plan) and Develop and Communicate Key Priorities for the sales organization.
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Lead the day-to-day Partner Support team, ensuring timely, accurate and consistent resolution of partner enquiries, escalations and operational issues while meeting agreed service levels.
Identify and implement automation and process improvements across partner onboarding and operational workflows to reduce manual effort, improve efficiency, minimise errors and shorten turnaround times.
Identify partner pain points and translate feedback and operational insights into improvements that make it easier, faster and more seamless for partners to work with BonusLink, ultimately contributing to a better customer experience.
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Support the Head of Corporate Communications & Administration in managing corporate secretarial matters for public listed and private limited companies.
Supervise and guide secretarial staff in handling corporate secretarial work, including preparing and reviewing resolutions, statutory documents and regulatory submissions.
Ensure timely lodgement of documents and monitor compliance with statutory and regulatory deadlines.
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Manage departmental budgets and costs in line with annual allocations to ensure resources are deployed efficiently and effectively
Develop and implement business and marketing plans in close coordination with clients to achieve shared business objectives and drive profitability
Monitor and report client operational performance against Key Performance Indicators (KPIs) established in service level agreements to ensure accountability and continuous improvementIdentify and pursue opportunities for new product introductions and product expansion, and manage the contract renewal process to sustain long-term client partnerships
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Analyse demand, sales and inventory data to generate insights that improve forecast quality and planning decisions.
Support the development of execution-ready demand plans by translating sell-out demand into sell-in plans aligned with business priorities and supply capabilities.
Monitor forecast performance through key KPIs such as Forecast Accuracy, Forecast Bias, Service Level and Inventory Health, providing root cause analysis and recommendations.
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2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
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2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
Assists with the execution of the annual marketing plan to budget .
Provides support to Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
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Developing and managing the monthly CRM campaign calendar and ensuring campaigns are delivered accurately and on time.
Building and optimising automated customer journeys, including targeted retention campaigns, win-back initiatives and personalised treatments based on customer value and churn risk.
Translating customer data into actionable insights and continuously improving audience segmentation and targeting.
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2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
Assists with the execution of the annual marketing plan to budget .
Provides support to Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel.
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