Managing the company's entire information technology (IT) infrastructure, systems - implementing and maintaining hardware and software and operations a company's technology infrastructure and to ensures that all systems and processes run smoothly
Own endpoint management across macOS and Windows for company devices — enrolment, disk encryption, OS and patch policy, remote wipe - keeping every device managed and accounted for
Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time).
Provide site-based technical support for HLC (High-Level Control) & IT infrastructure across different sites (similar systems, site-specific differences), with guidance from the Hotline and senior engineers