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It Helpdesk Jobs in Kuala Lumpur - October 2026 - Urgent Hiring
Showing 495 jobs results for
"it helpdesk"
in Kuala Lumpur
Never miss any updates for It Helpdesk jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Act as the primary escalation point for all critical and high-priority IT incidents.
- Lead and manage Service Desk (L1) operations across calls, emails, chat, and ticketing platforms.
- Monitor, manage, and ensure adherence to SLA/OLA targets (response, resolution, backlog). ...
Posted
a month ago
Undisclosed
KL City
- Job title : Cloud And Infrastructure Engineer (Service Desk Engineer)
- Location : Kuala Lumpur, Malaysia
- Salary : RM9,000 - RM10,000 ...
Posted
19 days ago
Technical Service Desk Agent (Japanese Speaker N2 and Above) Technical Service Desk Agent (Japanese Speaker N2 and Above)
Transcosmos Malaysia Sdn Bhd
MYR8,000 - MYR9,000 Per Month
KL City
- Manage and prioritize customer inquiries from various clients, ensuring timely and accurate responses
- Bilingual support skills to accurately understand inquiries and responses in English and Japanese, and to accurately translate them into Japanese or English.
- Compose thoughtful, personalized responses for a variety of end user requests ...
Posted
8 days ago
Undisclosed
KL City
- Provide Level 1 IT support to end users.
- Install, set up, configure and upgrade desktops, laptops, software and related IT equipment.
- Troubleshoot common hardware, software, application, printer and connectivity issues. ...
Posted
a month ago
Undisclosed
KL City
- Provide technical support to Japanese-speaking customers and partners via email, chat, online community platforms, and occasional phone support.
- Investigate and troubleshoot technical issues using logs and diagnostic tools.
- Identify root causes and implement long-term solutions where possible. ...
Posted
5 days ago
IT Support Engineer (Mid-Level) – Semiconductor Industry IT Support Engineer (Mid-Level) – Semiconductor Industry
Erudite Innovation Sdn Bhd
MYR7,000 - MYR7,000 Per Month
KL City
- Provide Level 1/Level 2 technical support for Windows desktops, laptops, workstations, printers, mobile devices, and peripherals.
- Troubleshoot hardware, software, operating system, network, and application-related issues.
- Perform installation, configuration, upgrading, imaging, and maintenance of PCs and laptops. ...
Posted
7 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
- Log, categorize, prioritize, and track incidents and service requests in accordance with established service management processes.
- Diagnose and troubleshoot hardware, software, network, and application-related issues, escalating complex cases when necessary. ...
Posted
24 days ago
CONTINENTAL PLATFORM (M) SDN BHD
MYR700 - MYR900 Per Month
KL City
- Professional development
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
- When is your internship duration? ...
Posted
24 days ago
Undisclosed
KL City
- Flexible working hours
- Medical coverage, with option to include dependants
- Extra leave for family and caregiving needs ...
Posted
10 days ago
ServiceOne Solutions Malaysia Sdn Bhd
MYR9,000 - MYR10,999 Per Month
KL City
- Lead, coach, and mentor a remote team of IT Service Desk Analysts providing technical support in both Japanese and English.
- Monitor service desk ticket queues to ensure timely response, resolution, and closure of incidents and requests according to SLAs.
- Act as the primary escalation point for complex or high-priority technical issues, collaborating with IT teams and stakeholders as needed. ...
Posted
24 days ago
Undisclosed
KL City
- Flexible working hours
- Medical coverage, with option to include dependants
- Extra leave for family and caregiving needs ...
Posted
a month ago
Undisclosed
KL City
- Lead the APAC Technical Support team in delivering real-time support to SAMs, SPMs, FSEs, Parts, and Customers.
- Manage technical escalations, driving timely resolution in collaboration with Product Line, Engineering, and Global Technical teams.
- Ensure root cause analysis (RCA) and corrective actions are executed and shared to prevent repeat issues. ...
Posted
a month ago
MYR1,500 - MYR4,000 Per Month
KL City
- Additional leave
- Cell phone reimbursement
- Flexible schedule ...
Posted
8 days ago
MYR1,500 - MYR4,000 Per Month
KL City
- Additional leave
- Cell phone reimbursement
- Flexible schedule ...
Posted
8 days ago
Undisclosed
KL City
- Provide first and second-level support for application-related issues, ensuring timely resolution.
- Diagnose and resolve software application problems, collaborating with cross-functional teams when necessary.
- Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions. ...
Posted
a month ago
Undisclosed
KL City
- Provide technical support and solutions to ASUS Authorized Service Centres and service partners through the ticketing system, ensuring cases are resolved within the agreed Service Level Agreement (SLA).
- Monitor and follow up on technical support tickets to ensure timely resolution and proper case closure.
- Perform technical diagnosis and troubleshooting for hardware-related issues, including identifying faults and recommending appropriate corrective actions. ...
Posted
a month ago
MYR1,500 - MYR4,000 Per Month
KL City
- Additional leave
- Cell phone reimbursement
- Flexible schedule ...
Posted
16 days ago
Undisclosed
KL City
- Serve as the primary point of contact for Japanese-speaking customers in Rapsodo's Japan market
- Respond to and manage customer support enquiries through email, phone, chat, and ticketing systems
- Provide clear, accurate, and professional technical support in Japanese and English ...
Posted
a month ago
Undisclosed
KL City
- Lead the day-to-day operation of the APAC Service Desk and 2nd Line Support teams.
- Ensure regional performance against agreed SLAs, KPIs, customer satisfaction targets, and operational objectives.
- Deliver and uphold ERM's globally defined Service Delivery standards, processes, policies, and best practices. ...
Posted
a month ago
Undisclosed
KL City
- Technical Support & Troubleshooting:
- Provide first and second-level support for application-related issues, ensuring timely resolution.
- Diagnose and resolve software application problems, collaborating with cross-functional teams when necessary. ...
Posted
a month ago
Undisclosed
KL City
- Respond to customer inquiries and handle technical issues via phone, email, and chat in both Korean and English professionally with appropriate solutions effectively
- Coordinate with Japan IT team, HQ and other external parties to solve problems
- Troubleshoot and resolve hardware and software problems ...
Posted
a month ago
Undisclosed
KL City
- Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
- Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
- Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions ...
Posted
a month ago
MYR1,500 - MYR4,000 Per Month
KL City
- Additional leave
- Cell phone reimbursement
- Flexible schedule ...
Posted
23 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
- Log, categorize, prioritize, and track incidents and service requests in accordance with established service management processes.
- Diagnose and troubleshoot hardware, software, network, and application-related issues, escalating complex cases when necessary. ...
Posted
a month ago
Undisclosed
KL City
- Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
- Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
- Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions ...
Posted
a month ago
Undisclosed
KL City
- Lead and oversee daily Backup & Archival operations, including team management and technical guidance.
- Design, implement, and maintain enterprise backup, archival, and storage solutions.
- Develop and manage backup, retention, disaster recovery (DR), and compliance policies. ...
Posted
a month ago
Undisclosed
KL City
- Flexible working hours
- Medical coverage, with option to include dependants
- Extra leave for family and caregiving needs ...
Posted
a month ago
Undisclosed
KL City
- Shift Management:
- Technical Support Oversight:
- Cross-Functional Collaboration: ...
Posted
a month ago
Talentia Consulting
Undisclosed
KL City
- Deliver technical training and enablement for local partners on CAD software (ZW3D, ZWCAD).
- Provide pre-sales technical consulting, product demos, and solution presentations to manufacturing customers.
- Support implementation, onboarding, and post-sales technical guidance for key accounts. ...
Posted
a month ago
MYR2,200 - MYR2,200 Per Month
KL City
- Attend to customer enquiries, requests, and complaints via phone calls, emails, and CMMS in a professional and timely manner.
- Escalate customer issues to the appropriate internal departments and stakeholders for resolution.
- Create, update, and maintain accurate Work Orders in the Computerized Maintenance Management System (CMMS). ...
Posted
7 days ago
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