Provide timely and effective support to Singtel external and internal end-users through various available channels like phone and email within the target Service Level.
Serve as the face of IT, building rapport across teams and delivering an exceptional, world-class customer service experience both locally and remotely.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Own end-to-end service delivery for on-site and remote service desk functions across all 11 global locations, ensuring SLA adherence and consistent user experience.
Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.