Being a single point of contact on IT needs for Hong Leong Group entity Users through calls, emails and ticketing tool.
Manages every log assigned from first point of response, first level checks/support, routing/escalation to intended support groups, follow-ups to resolution timely meeting established service level standards.
Provide first level support to attempt first call resolution without the need to escalate to the next support level.
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Product Application Management & Strategy for category group of brands assign i.e. (1) Cable Support System or (2) Control Cabinet/Enclosure or (3) Electrical Power System or (4) Mechanical & Structure or (5) Explosion Proof Electrical Products, etc.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Assist the customers at the counter with their queries and at the same time provide them with the resolution effectively, keeping the interest of the school in mind at all times.
Receive phone calls to the counter and attend to enquiries respectively
Redirect customers to the appropriate department or person via phone or physically, while observing procedure and keeping the interest of the school in mind at all times
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Assist the customers at the counter with their queries and at the same time provide them with the resolution effectively, keeping the interest of the school in mind at all times.
Receive phone calls to the counter and attend to enquiries respectively
Redirect customers to the appropriate department or person via phone or physically, while observing procedure and keeping the interest of the school in mind at all times
...
We are seeking a dedicated and skilled Senior Technical Support Engineer to join our dynamic team. The successful candidate will play a crucial role in ensuring customer satisfaction by providing technical support, troubleshooting issues, and delivering effective solutions. As a Technical Support Engineer, you will work closely with customers, internal teams, and third-party vendors to resolve technical issues promptly.
Join a high-impact global organisation at the forefront of digital innovation. This global leader in IT services and consulting helps businesses modernize their operations through innovative technology solutions. It partners with clients across industries to drive digital transformation, offering services such as cloud migration, cybersecurity, data analytics, and enterprise applications. Known for managing complex IT ecosystems, it supports organizations in enhancing performance, improving customer experiences, and achieving sustainable growth.
Act as the single point of contact for employees regarding IT issues and queries via phone and ticketing channels.
Provide 1st and 2nd level support to troubleshoot and resolve hardware and software problems, including Windows 10 and above, Microsoft Office 365, laptops, desktops, printers, mobile devices, and network connections.
Handle IT support phone calls and tickets within defined SLA parameters.
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Act as the single point of contact for employees regarding IT issues and queries via phone and ticketing channels.
Provide 1st and 2nd level support to troubleshoot and resolve hardware and software problems, including Windows 10 and above, Microsoft Office 365, laptops, desktops, printers, mobile devices, and network connections.
Handle IT support phone calls and tickets within defined SLA parameters.
...
Act as the single point of contact for employees regarding IT issues and queries via phone and ticketing channels.
Provide 1st and 2nd level support to troubleshoot and resolve hardware and software problems, including Windows 10 and above, Microsoft Office 365, laptops, desktops, printers, mobile devices, and network connections.
Handle IT support phone calls and tickets within defined SLA parameters.
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